DLA Client and Industry List
Technical Writing Portfolio
Web and Online Help Portfolio
Business/Marketing Portfolio
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Technical Writing Portfolio
Click any sample below to see the full-size picture.
Note: Due to space constraints or
the copyrighted nature of many of the documents, we have only
posted images or pdf samples of pertinent sections of our work.

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Client: American Electric
Power
Project Description: Innovator Generator
Set Manual
Business Need: AEP acquired a small company
that built a generator that burned both natural gas and
liquid fuel. There was no written documentation on the product.
We conducted extensive interviews with the staff who built
the generator and watched the generator start-up, operate
and shut-down procedures. From that knowledge, we developed
a thorough product manual for the end users. The manual
covered topics ranging from installation, to maintenance
to troubleshooting. Because the manual was used in various
weather conditions, we reproduced it on special paper that
would not tear when wet.
Tools Used: Microsoft Word, PhotoShop,
SnagIt
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Client: American Electric Power
Project Description: SPECTRUM Training
Manual, Introduction Module
Business Need: The Energy Delivery organization
had implemented new operating practices and software throughout
its organization in 11 states. This document was one of
several modules used to train the organization on the new
software.
Tools Used: Microsoft Word, PhotoShop,
SnagIt, Visio
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Client: American Electric Power
Project Description: SPECTRUM Training
Manual, Assign/Unassign Module
Business Need: The Energy Delivery organization
had implemented new operating practices and software throughout
its organization in 11 states. This document was one of
several modules used to train the organization on the new
software.
Tools Used: Microsoft Word, PhotoShop, SnagIt,
Visio
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Client: Central and Southwest Services
Project Description: Technical Publication
Services Value-Add Study
Business Need: When challenged with proving
the value of a technical writing team, we set out to develop,
administer and calculate the results of a usability study
that quantified our impact on the bottom line. We were convinced
the results of the survey would speak for themselves. And
speak they did-- proving we saved the corporation $1.5 million
each year by increasing employee productivity and reducing
errors; increased readability by 35%; and increased accuracy
by 139%. This document was written to report the results
of this amazing study to executive management.
Tools Used: Microsoft Word, Excel, Access,
Visio
Note: The study won an international
award from Information Mapping. Click
here to read more about the IM award.
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