Client: American Electric Power

Project Description: Innovator Generator Set Manual

Business Need: AEP acquired a small company that built a generator that burned both natural gas and liquid fuel. There was no written documentation on the product. We conducted extensive interviews with the staff who built the generator and watched the generator start-up, operate and shut-down procedures. From that knowledge, we developed a thorough product manual for the end users. The manual covered topics ranging from installation, to maintenance to troubleshooting. Because the manual was used in various weather conditions, we reproduced it on special paper that would not tear when wet.

Tools Used: Microsoft Word, PhotoShop, SnagIt

Client: American Electric Power

Project Description: SPECTRUM Training Manual, Introduction Module

Business Need: The Energy Delivery organization had implemented new operating practices and software throughout its organization in 11 states. This document was one of several modules used to train the organization on the new software.

Tools Used: Microsoft Word, PhotoShop, SnagIt, Visio

Client: American Electric Power

Project Description: SPECTRUM Training Manual, Assign/Unassign Module

Business Need: The Energy Delivery organization had implemented new operating practices and software throughout its organization in 11 states. This document was one of several modules used to train the organization on the new software.

Tools Used: Microsoft Word, PhotoShop, SnagIt, Visio

Client: Central and Southwest Services

Project Description: Technical Publication Services Value-Add Study

Business Need: When challenged with proving the value of a technical writing team, we set out to develop, administer and calculate the results of a usability study that quantified our impact on the bottom line. We were convinced the results of the survey would speak for themselves. And speak they did-- proving we saved the corporation $1.5 million each year by increasing employee productivity and reducing errors; increased readability by 35%; and increased accuracy by 139%. This document was written to report the results of this amazing study to executive management.

Tools Used: Microsoft Word, Excel, Access, Visio

Note: The study won an international award from Information Mapping. Click here to read more about the IM award.